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We will happily exchange your item if it’s not the right colour. 

We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, or you can simply upload your photo onto our colour match form.

If you are not satisfied with your product you can ship your item back to us within 14 days of receipt, unopened. 

Before returning or exchanging, please make sure the main cardboard part of the packaging with the security seal has not been removed or damaged.

Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange, the tester part must also be returned in its original state.

Click the link at the bottom of this page to download your returns form, please print it & fill in correctly.

A free exchange only applies to one exchange (we will ship the replacement back to you free of charge), if you need to exchange twice on the same order, a small shipping fee will apply.

You will be refunded the product price at time of purchase only, postage is non refundable.

Extensions that have been toned/coloured or extensions that have been altered or used in a manner other than 'clip in' wefts are non-returnable. 

Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only.

Gift vouchers cannot be returned or exchanged for a card refund.

If returning for a refund and you claimed a free gift, you must return the gift or this will be deducted from your refund total. 

All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future purchase.

Returns address;

Foxy Locks Ltd C/o Returns
The Atrium - Top Floor
13/14 Market Place
TR18 2JB

Please do not ship returns back without filling out & including your returns form (which can be found at the bottom of this page). Return shipping costs are the responsibly of the customer. 

We do NOT accept returns through FedEx. 

IMPORTANT - Please ensure that when you ship your return back to us that you choose a shipping service whereby the returned package has a tracking number.  This is so that you can track your package back to us but also should it go missing in transit then you are able to make a claim to the shipping courier for loss.

When returning from outside the UK, then please ensure that you complete the customs form correctly (if outside of the EU) to reflect that the contents of the package are a customer return, with no sale value.  Foxy Locks Ltd are not responsible for any such charge.  Should the returned package attract a customs charge upon entry to the the UK, then the package will automatically be returned back to you by the postal service before reaching us.  Thank you.


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