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We will happily exchange your item if it’s not the right colour. 

We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it, or you can simply upload your photo onto our colour match form.

If you are not satisfied with your product you can return your item within 14 days unopened. 

Before returning or exchanging, please make sure the main cardboard part of the packaging with the security seal has not been removed or damaged & the gold ties/plastic tags are still in place (these ties hold the extensions to the cardboard backing). Please do not remove the gold ties/plastic tags & attempt to replace them as this will make the extensions void & will not be refunded.

Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with they cannot be removed from the cardboard holder & ties. All packaging must be returned with any return or exchange. 

Click the link at the bottom of this page to download your returns form, please print it & fill in correctly.

A free exchange only applies to one exchange (we will ship the replacement back to you free of charge), if you need to exchange twice on the same order, a small shipping fee will apply.

You will be refunded the product price at time of purchase only, postage is non refundable. We cannot refund or exchange re-dyed/coloured hair extensions. Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only.

Gift vouchers cannot be returned or exchanged for a card refund.

All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future purchase.

Returns address;

Foxy Locks Ltd C/o Returns
The Atrium - Top Floor
13/14 Market Place
TR18 2JB

Please do not ship returns back without filling out & including your returns form (which can be found at the bottom of this page). Return shipping costs are the responsibly of the customer. Items returned using FEDEX will be refused, we cannot accept Fedex shipments. Thank you for understanding.



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