We absolutely value our customers and their privacy. Your privacy is important to Us. Your personal information, such as your address,name,phone & email is only used for shipping, special offers and/or notification purposes. Rest assured that FoxyLocksExtensions.com will not sell, rent, or exchange information to-or-with any third party. Nor do we use this information to send unnecessary E-mails. Trademark & Copyright All designs, texts, graphics, codes and the selection or arrangement of them are the copyright or database rights of us and/or are utilised by us under appropriate licences. All trade marks, brand names and business names or logos contained in this website are proprietary to us and/or are utilised under appropriate licences. The use of them is strictly forbidden.
Christmas Terms and conditions
During the Christmas period our offices and warehouse will be not operating between 21st December
& 26th December 2019. Due to this shut down period orders placed after 12pm (UK time) on the 20th
December will not be processed and dispatched until our return 27th December.
Due to the peak times, orders placed before and after the dates stated above are not guaranteed to
be dispatched and delivered as per the service times advertised. We endeavor to ensure orders are
processed and dispatched as soon as possible on a first come first serve basis.
During the festive period please be mindful that delays with our courier services can occur which are out of our
control. From 16th - 20 th December this is classed as a peak time; therefore dispatch & delivery times
If you have purchased an item which is on pre order/back order, you will be notified, and your order
will be dispatched to you once stock becomes available.
Over the course of the festivities our customer service office & social media department will also be
closed. There may be limited assistance available during this time however pleased be assured upon
our return we will respond to enquiries as soon as possible.
To avoid disappointment, we advise that orders are placed well in advance before the dates stated
to ensure your parcel arrives in time.
UK Next Day & UK Tracked - 2pm Friday 20 th December
Royal Mail International Europe – 3pm Tuesday 10 th December
Royal Mail International Rest of the world – 3pm Monday 2nd December
DHL Express – 12pm Monday 16 th December
(Orders placed after the dates stated are not guaranteed for Christmas delivery.)
Terms & Conditions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Where it states item measurements, weights & sizes - this is only an approximate value and may differ slightly to what is being advertised. For instance, the weight and length may be slightly more or less by only a small amount. The number of wefts may vary but the weight will be correct. This number of clips may vary on each weft. The hair is sold by the total weight. Whilst we endeavour to ensure that the colours on the website are a true representation - how the colours are viewed may alter slightly due to the device on which you are viewing the website. Due to a change in packaging, some sets may still be received in the old packaging - however the hair still remains the same. In order to contract with Foxy Locks you must possess a valid credit or debit card issued by a bank acceptable to us. Foxy Locks retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. We reserve the right to request additional information to prove identity from an order on rare occasions, including scanned copies of passports, cards (blacking out all numbers except for the last 4 digits on the credit card) or other forms for ID to help us prevent fraudulent transactions. If you refuse to supply this information we will have to cancel your order & charge a 5% re-stocking fee for the inconvenience. We will only charge this fee is you refuse to prove your identity when requested. This request is purely to protect our customers & ourselves from fraudulent activity We highly recommend you choose a tracked/secured service (Next day - UK or International Express) to insure your item arrives safely, we cannot be held responsible for parcels being delivered incorrectly by the postal service if a 'signature' shipping service is not selected upon checkout. Our Contract When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until your order is updated and states it has been 'Dispatched'. If your order is not accepted your payment will be refunded. Pricing and Availability Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Payment Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. Your card will be debited prior to dispatching. Prohibitions You will not steal or copy any information from this website, including logos, pictures and/or text without permission. You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person’s trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Foxy Locks website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Foxy Locks will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
VAT number: 110020019
By either creating an account (Trade & Retail) or offering to purchase a product from us (Retail) or use the website in any way you agree to the terms and conditions on this page, Also if you use any of our images without seeking prior permission you will be held by the terms and conditions listed below.
SECTION 1 - ONLINE STORE TERMS
1.Acceptance of Orders - An order is not considered accepted until we have dispatched it. Up until dispatch we can change, Cancel & Delay dispatch as required for any reason. No Contract exists between Us (Foxy Locks Limited) & you the customer until marked as dispatched. By clicking the 'Complete order' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order
Once Dispatched - From this point on we consider the order Accepted and we will honour the contract between both parties up until Delivery is achieved in conjunction with the distance selling regulations.
Wrong Prices - We have no intention of misleading or misrepresenting our products but with human and technological error mistakes can happen. If you are looking through our site and find a price error please note you are welcome to contact us and for the help you provide we will give you a discount.
However if your sole interest is to trawl our website to find and capitalise on an innocent mistake then please see above regarding order acceptance! If you make an order and we notice any issue relating to your order and a price error then we will contact you and invite you to pay the correct price - if you are an honest good person then naturally you will understand. If not,please accept our deepest apologies but we will not accept or send any products for less than the correct price, like stated above we do not accept orders till they are dispatched. This is final and we do take a dim view of people trying this type of thing with us being a small family business. Good people do not look to exploit others.
By using this website you are agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
All images and videos are copyrighted and the penalty for using them without prior written permission is £1000 per image or clip or part clip used. Sharing of pictures and videos via social media is allowed but we do not allow our content to be used by others to make money off us without prior arangmeent.
£1000 pounds is for each image used and payment is not for a license. Payment will be collected by invoice & if failure to pay then Debt collectors will be used. In short don't use our images without consent. If you do use them without consent you agree to our charges and also any and all charges that are associated from your infringement .
Please note this also includes trademark infringement
All images despite the water mark are the copyright of Foxy Locks Limited or the originating Photographer - make sure you don't use images illegally.
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks via SSL secure payment pages.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We will not be liable for any blogs on this site and by using our website you agree to not holdFoxy Locks Limited, its staff or third parties liable in any way.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, re-sellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Failure to do so will result in the time-scale increasing or delivery complications that Foxy Locks Limited are not liable for.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties such as blogs, reviews and any other social media.
Third-party links & Blogs on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, blogs or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or blogs. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. (l) ask to be retrospectively credited for Reward program. (m) abuse the free postage. (n) try and capitalize on mistakes.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Foxy Locks Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Foxy Locks Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com or please see our Contact us Page for further contact details.
Section 21 - After-sale service
Questions, comments or requests regarding these terms and conditions or our Products should be directed to our Customer Service team via firstname.lastname@example.org
If you have any complaints these should be addressed in writing to Foxy Locks Limited The Atrium, 13/14 Market Place, Penzance, TR18 2JB, UK, Registered in GB
Discounts - Only one discount can be used at a time per order,we do not allow multiple offers or orders to be used at one time. This includes discount codes and members rewards. No monetery value off the website. Use online only.
Introduce a Friend / Refer a friend - This service is utilized by recommending us to one of your friends via email. If your friend buys something from us, we will then give the giver a money off voucher and the receiver a percentage discount voucher. This cannot be used with people in the Same address, and we reserve the right to amend or cancel this at anytime if we feel its being manipulated. Its just a great easy way to get a bit off if you know one of your friends is looking to buy hair extensions.
Halloween Offer 2019 - Buy 2 full hair sets get one Foxy 7 in 1 curling wand free
Should you need to return a set of the hair extensions from the original order that is part of the offer, the following rules apply.
The competition runs from the 14th October until midnight on the 31st October - winner and runners-up will be announced on the 1st November 2019 and discount codes for entering will be sent to participants the following Monday - 4th November 2019
To enter the competition you need to send your best Halloween pics from this year (2019) to any of the social media accounts listed below or to our dedicated email address, also below.
Remember that its for fancy dress only and while we love images of your beautiful hair the winners will only be drawn from people submitting the correct images
Please note the curling wand has no refund value and cannot be returned for a refund or exchange.
By submitting an image to us for this competition you agree that we will own and have full usage rights over the image
Good luck, and we can't wait to see your images.