We ship Worldwide!
All our items are sent from the UK by Royal Mail or DHL tracked delivery.
Worldwide orders are sent by International Signed For service. All services require a signature upon delivery, someone should be at the delivery address to receive the item.
It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed we are unable to change the delivery address due to strict shipping schedule. Please double-check the address you are entering as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
DHL do not deliver to P.O Box addresses nor to residential addresses in Russia.
Most items (depending on stock) are shipped within 1 to 3 working days of receiving payment.
If an order is of a high value (over £400), please note that a further shipping fee may be required to add shipping insurance to your package. If this may apply to you, then you will be contacted via email prior to your order being shipped.
We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Please note USA & European Union Countries will not have to pay taxes.
United Kingdom Delivery:
Tracked 48 delivery: FREE
Next Day delivery: £6.80
UK 'next working day' delivery - £6.80 (Next Day delivery orders placed before 3pm should be dispatched the same day, UK only, excludes weekends) If you order on a Friday before 3pm then delivery is not guaranteed until Monday (unless it is a Bank Holiday and then it will be Tuesday). Your order will arrive with you on the next working day. Although Royal Mail MAY still deliver your Foxy Locks to you on Saturday.
United States Delivery:
USA DHL Express delivery: FREE (Orders £50 & over)
Tracked International delivery: £9.50
Worldwide Express: (Prices available upon checkout)
We are only able to ship on Business days (Monday-Friday, excluding bank holidays).
Approximate delivery times:
WITHIN UK – 2 to 4 working days
EUROPE Standard - 5 to 7 working days
WORLDWIDE Standard – 7 to 14 working days
EXPRESS DHL - 2 to 3 working days
UK Bank Holidays / Public Holidays
Orders are shipped on working days only, Foxy Locks do not open on UK Bank Holidays or Public Holidays. This means your order may be delayed in delivery. Please contact us before ordering at these times to ensure you fully understand the expected delivery date for your order.
Please note: In the unlikely event that your item goes missing once posted then we will do our utmost to help you claim your money back with the shipping company. A refund/exchange will only be given if Royal Mail accepts the status of the parcel as missing. An investigation by Royal Mail will then take place which can take up to 90 days. We highly recommend you choose a tracked/secured service (Next day - UK or International Express) to insure your item arrives safely. We cannot be held responsible for parcels being delivered incorrectly by the postal service if a 'signature' shipping service is not selected upon checkout.