We ship Worldwide!
All our items, not just our hair extensions, are sent from the UK by DHL tracked delivery.
Worldwide orders are sent by International Signed For service. All services require a signature upon delivery, someone should be at the delivery address to receive the item.
It is the responsibility of the buyer to make sure that the address has been entered fully and correctly at checkout. Once an order has been placed we are unable to change the delivery address due to strict shipping schedule. Please double-check the address you are entering as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
DHL do not deliver to P.O Box addresses nor to residential addresses in Russia.
Most items (depending on stock) are shipped within 1 to 3 working days of receiving payment.
If an order is of high value (over £400), please note that a further shipping fee may be required to add shipping insurance to your package. If this may apply to you, then you will be contacted via email prior to your order being shipped.
We cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Please note USA & European Union Countries will not have to pay taxes.
Should you wish to change your order after making it but before dispatch please note the following timescale:
Orders placed via an express service (Next day or DHL) have 30 minutes from placing their order to amend/cancel. Orders placed via a standard service have an hour to amend/cancel.
If you do not contact us in this timescale, we can't confirm your order will not of already been dispatched as we have several collections for orders throughout the day. We will try and assist you and if possible we will help but once you have placed your order please do note that once dispatched we can't do anything further in terms of changing or amending orders.
United Kingdom Delivery:
DHL Standard Tracked & Signed | Orders over £30 | Free of charge
DHL Express next day service if ordered by 15.00 pm | £5
UK 'next working day' delivery - £5 (Next Day delivery orders placed before 3pm should be dispatched the same day, UK only, excludes weekends) If you order on a Friday before 3pm then delivery is not guaranteed until Monday (unless it is a Bank Holiday and then it will be Tuesday). Your order will arrive with you on the next working day. Although DHL MAY still deliver your Foxy Locks to you on Saturday.
United States Delivery:
USA DHL Express delivery: FREE (Orders £50 & over.
Tracked International DHL delivery: £9.50
Worldwide Express: (Prices available upon checkout and location dependant)
We are only able to ship on Business days (Monday-Friday, excluding bank holidays).
Approximate delivery times:
WITHIN UK – 2 to 4 working days
EUROPE Standard - 5 to 7 working days
WORLDWIDE Standard – 7 to 14 working days
EXPRESS DHL - 2 to 3 working days
UK Bank Holidays / Public Holidays
Orders are shipped on working days only, Foxy Locks do not open on UK Bank Holidays or Public Holidays. This means your order may be delayed in delivery. Please contact us before ordering at these times to ensure you fully understand the expected delivery date for your order.
DHL Important Information for On-Demand Delivery.
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On-Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
Here are a few options you can select to customize your delivery:
Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, FOXY LOCKS Ltd and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. We do not recommend removing this feature.
Leave With Next-door-neighbour
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, FOXY LOCKS Ltd and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Collection from a DHL Service Point or Parcel Locker
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
In the UK, you can also select an InPost Locker to pick up your order from. When your order is ready to collect, DHL will provide you with a key code by email and/or SMS which you’ll need to collect your parcel. They’ll also let you know how long you have to pick up your purchase.
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.
Please note: In the unlikely event that your item goes missing once posted then we will do our utmost to help you claim your money back with the shipping company. A refund/exchange will only be given if Royal Mail accepts the status of the parcel as missing. An investigation by Royal Mail will then take place which can take up to 90 days. We highly recommend you choose a tracked/secured service (Next day - UK or International Express) to insure your item arrives safely. We cannot be held responsible for parcels being delivered incorrectly by the postal service if a 'signature' shipping service is not selected upon checkout.