Hassle free, 60 day returns on exchanges & refunds!
We will happily exchange your item if it’s not the right colour.
We completely understand that choosing the right colour from a computer screen cannot always be easy, whether it's for our clip in hair extensions or clip in ponytails, to ensure the exact colour please send us a sample of your own hair and we will try and match it, or you can simply upload your photo onto our colour match form.
If you are not satisfied with your product you can ship your item back to us within 60 days of receipt, unopened.
Please note if you choose a 'free shipping' option, a fee will be deducted to cover original shipping costs if you return for a refund only.
Before returning or exchanging, please make sure the main cardboard part of the packaging with the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state.
Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange.
Click the link at the bottom of this page to download your returns form, please print it & fill in correctly.
A free exchange only applies to one exchange (we will ship the replacement back to you free of a postage charge), if you need to exchange twice on the same order, a small shipping fee will apply.
You will be refunded the product price at time of purchase only, postage is non refundable. We cannot refund or exchange re-dyed/coloured hair extensions.
Gift vouchers cannot be returned or exchanged for a card refund.
If returning for a refund and you claimed a free gift, you must return the gift or this will be deducted from your refund total.
All returned items that were paid for with a gift card will be refunded as a store credit for you to use against a future purchase.
Foxy Locks Ltd C/o Returns
The Atrium - Top Floor
13/14 Market Place
We recommend that you use a tracked service for your returns.
Please do not ship any returns back without filling out & including your returns form (which can be found at the bottom of this page). Return shipping costs are the responsibly of the customer.
Please state on parcel 'RETURN - NO DUTIES'
We do NOT accept returns through FedEx.
IMPORTANT - When returning from outside the UK, then please ensure that you complete the customs form correctly (if outside of the EU) to reflect that the contents of the package are a customer return, with no sale value. Foxy Locks Ltd are not responsible for any such charge. Should the returned package attract a customs charge upon entry to the UK, then the package will automatically be returned back to you by the postal service before reaching us. Thank you.